Terms of Service

1. Services

We provide agile training courses and coaching services to UK Government and public sector organisations. These terms apply to all bookings and engagements.

2. Booking and Payment

Public Courses

• Payment is required at the time of booking unless otherwise agreed
• Government clients may request invoice payment (net 30 days)
• All prices are exclusive of VAT unless stated otherwise

Private Cohort Training

• Public sector clients pay no deposit. We invoice after the course against your purchase order, payable within 30 days
• Other clients pay a 25% deposit when we confirm the booking and the balance 14 days before the course date
• Travel for face-to-face teaching is charged at cost and quoted before you order

3. Cancellation Policy

By You

• More than 14 days before: Full refund or transfer to another date
• 7 to 14 days before: 50% refund or free transfer
• Less than 7 days before: No refund, but substitution of attendee allowed

By Us

In the rare event we need to cancel a course, you will receive a full refund or priority rebooking on an alternative date of your choice.

4. Certification

No course price includes an exam fee. A PSM I or PSPO I exam voucher is optional at £150+VAT a person and is quoted as a separate line. Exam attempts and retake policies are subject to the certifying body's terms (e.g., Scrum.org).

5. Intellectual Property

Course materials are provided for personal use only. Reproduction, distribution, or commercial use of materials is prohibited without written consent.

6. Liability

Our liability is limited to the value of the services purchased. We are not liable for consequential losses arising from your use of the training content.

7. Coaching Engagements

Coaching and advisory services are billed at the rate in your quote, per session or per day. Cancellations with less than 5 working days' notice may incur a cancellation fee of 50% of the daily rate for cancelled days.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

9. Changes to Terms

We may update these terms from time to time. Changes will not affect existing confirmed bookings.

10. Contact

For questions about these terms, please contact us.