Questions and answers
What civil servants and learning teams ask us before they book.
The courses
Who are the courses for?
Civil servants and other public sector staff who work in or alongside digital delivery teams: delivery managers, product managers, service owners, business analysts and the people who work with them. Each course page says which roles it suits.
Can you run a course just for our team?
Yes. We run any of our courses for a single team or department, for up to 12 or 16 people depending on the course, and we change the exercises and examples to fit your department. A private course costs £2,750+VAT for a half day, £4,500+VAT for one day and £6,950+VAT for two days, which is less than open places once eight or more people come.
When is the next open course?
Open dates appear on each course page when they are booked in. If a course shows no date, tell us roughly when you would like it and how many people, and we will reply with dates and a price.
Are the courses online or in person?
Both. We teach online with Microsoft Teams and Mural, and we can teach at your offices anywhere in the UK.
How many people are on a course?
Between 8 and 16, so that everyone takes part in the exercises.
Do the courses lead to a certificate?
Two courses offer an optional exam voucher, for PSM I or PSPO I. The course page says which.
Who teaches the courses?
Chris Preece, a delivery practitioner with over 25 years of experience who works in a central government department today. He holds the CSP, PSM, CSM, PAL, PAM and PKI certifications.
Can you make adjustments for delegates?
Yes. Tell us what a delegate needs when you book and we will make reasonable adjustments. We design sessions with neurodivergent delegates in mind.
Buying and paying
Can we buy through a government framework?
Yes. Omnicomplexity Ltd is an approved supplier on RM6219, the Learning and Training Services DPS that Government Commercial Agency runs (it was Crown Commercial Service until 1st April 2026). Your procurement team can call off our services through it.
Can you invoice against a purchase order?
Yes. We raise invoices against a valid purchase order, and government clients can ask to pay by invoice on 30 day terms.
Do your prices include VAT?
No. Our prices are before VAT unless the page says otherwise, and we add VAT to the invoice.
What happens if we need to cancel a place?
More than 14 days before the course you get a full refund or a transfer to another date. Between 7 and 14 days before, you get half back or a free transfer. With less than 7 days to go there is no refund, but you can send someone else in that person’s place.
Assurance
What assurance do you hold?
Omnicomplexity Ltd holds Cyber Essentials certification and is registered with the ICO (C1880609). We hold professional indemnity, public liability and employers’ liability insurance.
Ask us something else
Email [email protected] or use the contact form.