User-Centred Design for Government Teams
A one-day user-centred design course for government delivery teams. For Delivery Managers, Product Managers and Business Analysts who work with UCD teams.
About This Course
This one-day course teaches user-centred design (UCD) to people who work in or alongside UCD teams in government. You don’t need to be a designer or a researcher. By the end of the day you’ll be able to explain how user research and design fit into agile delivery, map a service from end to end and say how the UCD requirements in the GDS Service Standard apply in each phase.
What You’ll Learn
By the end of the day you’ll be able to:
- Explain what user-centred design means in government
- Explain how the UCD requirements in the GDS Service Standard apply in discovery, alpha, beta and live
- Choose between user research methods and say when and how to use each
- Draw a service blueprint that maps a service from end to end and shows the pain points
- Say what a service has to do to meet government accessibility standards
- Build UCD into agile delivery in a multidisciplinary team
Course Agenda
- Morning: UCD principles, the GDS Service Standard, user research methods
- Afternoon: Service blueprinting, accessibility, integrating UCD into sprints, practical exercises
Who This Is For
- Delivery Managers, Product Managers and Business Analysts who work in or alongside UCD teams
- Anyone who needs to understand how user research and design fit into agile delivery
- Teams preparing for a service assessment that depends on UCD evidence
What’s Included
- 7 hours of live virtual training
- Digital course materials and reference guides
- A Mural workspace with service design templates
- Certificate of attendance
- Email support for 30 days after the course
GDaD Alignment
The course supports skills in the User Researcher, Service Designer, Interaction Designer, Content Designer and Delivery Manager roles.
Format
We run open sessions live on Microsoft Teams and Mural. For a private group we can teach face to face at your premises. Open dates appear on this page when we set them, and we run the course for your team alone on a date we agree with you. A private cohort costs £4,500+VAT for up to 16 people.